FAQ

Is there an account registration fee?

No, there is no fee to register an account. Account registration is free and there are no on-going charges.
Can you collect and deliver items at short notice?

Yes, we have a network of courier drivers based nationwide who are able to meet urgent demands on an ad hoc basis.
Do you provide a home removals service for the general public?

No, we currently only provide courier services for businesses and organisations. Generally speaking this will involve the collection and delivery of business-related goods.
Do you operate on weekends and bank holidays?

Yes, however we require that the booking is made at least 36 hours in advance. For example, if you require a delivery to be carried out on a Sunday, we require the booking to be made by Friday afternoon.
What vehicle sizes do you have available?

We have vehicles ranging from small vans up to Luton vans.
Can I travel in the van with the driver to the delivery point?

No, unfortunately we are unable to accomodate passengers, our services are solely for the transportation of goods.
Do you transport fragile items such as glass and mirrors?

Yes, however this is at the customers risk. We will always transport fragile items with the upmost care and consideration, and we would advise that any fragile items are securely wrapped beforehand, nevertheless we will not accept liability for any damage caused.
What are the payment terms?

YCD payment terms range from ‘upfront payments’ to ‘5 days from end of month’. Payment terms are determined by a number of factors and will always be made perfectly clear during the customer registration process.

Welcome to our FAQ (Frequently Asked Questions) section.

We have compiled answers to some of the most common questions we receive from our valued customers. If you have any additional inquiries or require further assistance, please don’t hesitate to contact us